Effective Date: 02/03/2026
Terms and Conditions
Introduction
These Terms and Conditions govern the use of services provided by Supercool Electric Limited (“Company”, “we”, “us”, or “our”). By engaging our services, requesting a quote, or accessing our website, you agree to be bound by these Terms.
Company Information
Supercool Electric Limited
312A Puhinui Road
Email: info@supercoolelectric.co.nz
Phone: +64 2102213121
Website: https://supercoolelectric.co.nz/
Services
We provide residential, commercial, and industrial electrical services, including heat pump installation and maintenance. All services are subject to availability, site inspection, and written confirmation.
Quotations
All quotes are valid for 30 days unless otherwise stated.
Quotes are based on the information provided at the time.
Any variation in scope may result in additional charges.
Quotes do not include unforeseen structural, electrical, or compliance issues unless explicitly stated.
Pricing and Payment
All prices are in NZD unless stated otherwise.
Payment terms will be specified on the invoice.
Late payments may incur interest and recovery costs.
We reserve the right to require deposits before commencing work.
Variations and Additional Work
Any work outside the agreed scope will require approval and may incur additional charges. Verbal approvals are considered binding.
Access and Site Conditions
Clients must provide safe and reasonable access to the worksite.
We reserve the right to refuse or suspend work if unsafe conditions are present.
Any delays caused by restricted access may result in additional costs.
Compliance and Safety
All work will be carried out in accordance with New Zealand electrical regulations and safety standards.
Electrical certification will be provided where legally required.
Warranties
Workmanship is warranted for a reasonable period in accordance with New Zealand consumer law.
Manufacturer warranties apply to supplied products and equipment.
Warranty does not cover misuse, tampering, third-party modifications, or external damage.
Liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, or consequential losses.
Our total liability is limited to the value of the services provided.
We are not responsible for pre-existing faults discovered during or after service.
Cancellations
Clients must provide reasonable notice for cancellations.
Deposits may be non-refundable if materials have been ordered or labour allocated.
Intellectual Property
All content on our website, including text, logos, and images, remains the property of Supercool Electric Limited unless otherwise stated.
Website Use
Users agree not to misuse, attempt to hack, or disrupt website functionality.
We do not guarantee uninterrupted website access.
Privacy
We collect and store customer information necessary to provide services.
Personal information will not be sold to third parties.
Please refer to our Privacy Policy for detailed information.
Force Majeure
We are not liable for delays or failure to perform due to events beyond our control, including natural disasters, supply shortages, or government restrictions.
Governing Law
These Terms are governed by the laws of New Zealand. Any disputes shall be subject to New Zealand jurisdiction.
Amendments
We reserve the right to update these Terms at any time. Updated terms will be published on our website with the revised effective date.
