Privacy Policy

Effective Date: 02/03/2026

Privacy Policy

1. Introduction
   Supercool Electric Limited (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Company Details
   Supercool Electric Limited
   312A Puhinui Road
   Email: info@supercoolelectric.co.nz
   Phone: +64 2102213121
   Website: https://supercoolelectric.co.nz/

3. Information We Collect
   We may collect the following information:

• Full name
• Phone number
• Email address
• Property address
• Billing information
• Service details and job history
• Communications between you and us
• Website usage data (via cookies or analytics tools)
  
  

4. How We Collect Information
   Information is collected when you:

• Request a quote
• Book a service
• Contact us by phone or email
• Submit a website form
• Interact with our website
  
  

5. How We Use Your Information
   We use personal information to:

• Provide electrical and heat pump services
• Prepare quotes and invoices
• Communicate about appointments and service updates
• Improve our services and website
  • Comply with legal and regulatory obligations

6. Sharing of Information
   We do not sell or rent your personal information.

We may share information with:

• Suppliers and subcontractors where necessary to complete work
• Payment providers
• Professional advisors
• Government or regulatory authorities when required by law
  
  

7. Data Storage and Security
   We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. Information may be stored electronically or in secure physical files.
   
   

8. Cookies and Website Analytics
   Our website may use cookies or analytics tools to collect non-personal usage data. This helps us understand website traffic and improve performance.

You may disable cookies in your browser settings.

9. Access and Correction
   You have the right to request access to your personal information and request corrections if it is inaccurate.

Requests can be made via:
Email: info@supercoolelectric.co.nz

10. Retention of Information
    We retain personal information only as long as necessary for business or legal purposes.

11. Third-Party Links
    Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

12. Changes to This Policy
    We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.

13. Contact Us
    If you have any questions about this Privacy Policy or your personal information, contact:

Supercool Electric Limited
Email: info@supercoolelectric.co.nz
Phone: +64 2102213121